- 01202 026174
- enquiries@resolve-iq.co.uk
Director-led, compliance-focused managing agents for residential blocks across Dorset. We combine smart technology with property managers who actually know your building.
We do the right thing, always.
Clear communication and honest reporting.
We take ownership and deliver on our commitments.
We use technology and data to drive better outcomes.
If you’re a leaseholder or RMC director in Dorset, you already know the common complaints about managing agents: slow responses, opaque fees, and decisions made by people who’ve never seen your building. Resolve.IQ was built to be the opposite. We act as managing agent for residential blocks across the county, from Bournemouth and Poole through to Christchurch and the towns around them, pairing an AI-assisted operational platform with hands-on, director-led service.
The technology logs every enquiry and tracks every commitment so nothing slips. Our people make the judgement calls. You get the responsiveness of a tech-driven business with the personal service of an agent who knows you by name.
Transparent budgets, clear reporting and sound financial management you can actually trust, with no hidden fees.
Well-maintained common areas and vetted contractors, coordinated and tracked so jobs don't get forgotten.
Records, assessments and reporting discipline aligned to the Building Safety Act and the wider compliance regime.
Quick, plain-speaking responses from a property manager who knows your building, not a call-centre queue.
We work with multiple brokers and take no insurance commission, so you never overpay on your premium.
Practical help that makes life easier for RMC directors, from reporting to day-to-day decisions.
Dorset’s residential stock runs from Victorian conversions to modern coastal apartment blocks, and the maintenance demands of a seafront building in Sandbanks are not the same as one inland. Salt air, exposed elevations and shared amenity spaces all need an agent who understands the local context, not a remote head office applying a template.
Being based in Dorset means our managers can be at your building when it matters, and our contractor network is local, vetted and accountable. We manage blocks in Bournemouth, Poole, Christchurch, Sandbanks, Canford Cliffs, Highcliffe and the towns around them.
The questions RMC directors ask us before they get in touch.
Our block management fee covers the day-to-day job: budgeting and service charge accounting, arranging insurance, handling repairs and contractors, compliance monitoring, company secretarial work for the RMC, and answering leaseholders. Charged separately are things sitting outside routine management, such as major works project supervision, Section 20 consultations on large schemes, and one-off company filings. We set all of that out in writing before you appoint us, so nothing arrives as a surprise on the service charge account.
We manage small blocks of flats as well as larger developments, and small blocks are often the ones getting the worst service. A six-flat conversion needs the same compliance work as a sixty-flat development, just less of it: a fire risk assessment, insurance, accounts, and someone answering the phone. What changes is the fee, which we quote per unit rather than as a flat minimum. If a block genuinely runs better self-managed, we will tell you so.
A managing agent’s client is whoever holds the management contract. Most of our work is for residents’ management companies and RTM companies, which means the directors are our client and the leaseholders are the people we serve day to day. Where a freeholder appoints us, we still run the block so the landlord’s obligations to leaseholders under the Landlord and Tenant Act 1985 are met: accounting, consultation and information. Knowing who instructs an agent matters, because it tells you whose interests that agent is balancing.
Repairs at your block get dealt with according to urgency, not according to what reached the inbox first. Emergencies such as a lift failure, a burst pipe or a lighting failure in a common stairwell go straight to a contractor, out of hours if needed. Routine repairs get logged, priced and instructed against the budget, with anything above the agreed authority limit going to the directors first. Every job is tracked, so when a leaseholder asks what happened to the roof leak reported in March, there is a dated answer.
No, you do not have to change your accountant, insurer or contractors when you appoint us. If your accountant prepares the service charge certificate and does a decent job, we work with them. Same for a broker or a contractor the block is happy with. What we will do is test whether the arrangement still gives you value, particularly on insurance, and show you the comparison. Ripping out working relationships to suit an agent’s preferred supplier list is not management, it is convenience.
Tell us about your building and we’ll explain plainly how we’d manage it, and what you’d pay. No pressure, no jargon.
